If you have any problems, comments or queries we would be pleased to hear from you, and will do everything we can to help you.

Ordering online and security
Due to the high volume of online orders, we are no longer able to handle telephone orders. Householdhandles.com offers secure online transactions. Choose items from our online catalogue, add them to your order, then go to our checkout and pay by Visa or MasterCard.

Shopping at householdhandles.com is safe. We use industry-standard technology to encrypt all your personal information including debit or credit card details and your name and address. The encryption process takes the characters you enter and encrypts them into bits of code that are then transmitted over the Internet.

You can also pay by cheque or postal order if you send your order direct to: JMT Sales Limited T/A Household Handles, Netherby Street, Longtown, CARLISLE, Cumbria CA6 5SA. Please make all cheques and postal orders payable to Household Handles. Orders will be despatched when cheques are cleared.

If you have any questions or concerns about the security or any other aspect of our website please email our team, support@householdhandles.co.uk. We actively monitor and reqularly review all security and operational aspects of the website.

Billing and Prices
Unlike many other Internet retailers, we only take payment on the day we despatch your order. You will normally receive your goods within approximately seven working days from when we receive your order (within the UK).

All prices on this website are quoted in UK Pounds. All prices exclude VAT, postage and packaging; International orders do not include postage and packaging.

Checkout
Before purchasing you can review your order and make changes to it if you wish. When you are happy, click the SECURE CHECK OUT button. You will then be asked to provide your credit or debit card details and a delivery address. When you submit these details, the postage and packing charge (as detailed below) will be calculated and added to the total. You will be presented with the final order details and total price. After reviewing this information, click the PLACE ORDER button to make your order final. All orders are accepted subject to the authorisation of your credit or debit card.

Credit and debit cards
We accept Visa and MasterCard. The transaction will appear as a payment to JMT SALES LTD on your card statement. WE WILL ONLY DELIVER TO THE CARD HOLDER'S ADDRESS. ALL CREDIT CARD TRANSACTIONS ARE CODE 10 CHECKED.

Receipts
You will receive an electronic receipt, with an order reference number. In case of any query or to track your order, you will need to quote your invoice number to one of our customer service representatives.

Payment
You can place your order online, by telephone, FAX or by post. To place your order by telephone, call one of our customer service representatives on 01228 791909. To FAX your order, print out the completed order form and FAX to 01228 792002. Post your order to: JMT Sales Limited T/A Household Handles, Netherby Street, Longtown, CARLISLE, Cumbria CA6 5SA.

Helpline number
In case of any query e.g to track your order or to check if an item is in stock, please call one of our customer service representatives on 01228 791909 (International +44 1228 791909), or Email support@householdhandles.com. Please quote your invoice number if your enquiry is about an existing order. Our helpline is staffed during normal office hours (09:00 to 17:00 UK time) every day except Saturdays, Sundays and British Bank Holidays. Calls are charged at the normal rate for calls from your area to Carlisle, England.

Delivery
You will normally receive your goods within:

7-10 working days UK
14 working days European Union
21 working days Rest of the world

If you order one or more products, you may receive separate packages which arrive on different days. WE WILL ONLY DELIVER TO THE CARD HOLDER'S ADDRESS. ALL CREDIT CARD TRANSACTIONS ARE CODE 10 CHECKED. All shortages must be reported within 24 hours of receipt.

Non UK Orders
Orders placed for delivery addressed outside the UK will be despatched upon receipt of cleared funds from the card issuer. We will always notify you if the delivery time is likely to be longer than that indicated above.

Postage and packing cost

£8.50 TO ALL UK DESTINATIONS. £30.00 TO IRELAND. However we now offer FREE delivery on all orders over £100* ex VAT.

Postage is Recorded Delivery and will take up to 7-10 days for UK orders providing items are in stock.

For delivery charges to the European Union and the Rest of the World, please contact us for details.

Tracking your order
To track your order, simply call one of our customer service representatives on 01228 791909 and tell them your name and order invoice number(s), or Email support@householdhandles.com.

Delivery address
WE WILL ONLY DELIVER TO THE CARD HOLDER'S ADDRESS. ALL CREDIT CARD TRANSACTIONS ARE CODE 10 CHECKED.

Overseas orders
Due to high postage costs for exporting from the UK and abroad we regret to inform you that we are currently unable to send orders outside of the UK. We apologize for any inconvenience caused.

Out of stock
When you order online you will receive Email confirmation of your order. In the unlikely event of any item being out of stock, you will be notified by one of our customer service representatives, and given the option either to continue with the rest of your order, substitute the unavailable items with similar alternatives, or to cancel. We will be happy to discuss your options when we contact you. This does not affect your statutory rights as a consumer.

Returns
If an item arrives damaged or faulty, JMT Sales Limited T/A Household Handles will refund the full purchase price including p & p. If, on the other hand, you have decided that you don't want the product, postage and packing costs are your responsibility - we will refund the price of the product, minus a 25% re-stocking fee. We do not accept returns from reduced lines or lines to clear.

Any product you return must be returned complete, in clean condition and in its original packaging. We recommend you get the free proof of posting certificate from the Post Office. Allow up to 30 days from us receiving your returned item for it to be processed. Refunds will be made to your credit card.

Before we are able to process a returned item or items you must contact our customer service department for a returns form, this will normally be sent to the address given or emailed within 7 days.

If you need to return something, please call us on 01228 791909 during office hours, or email us at support@householdhandles.com and we will be happy to help you. This does not affect your statutory rights as a consumer.

Cancellations and alterations
If you wish to cancel or change your order, please call us on 01228 791909 (during office hours), or email us at support@householdhandles.com. We advise you to email us immediately, or call us between 09:00 and 10:00, to stand the best chance of catching us before your order is processed. If you email us, please include a daytime telephone number if possible.

If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems. If we have already sent your order, there will be a 25% restocking charge, and you will need to return it to us as soon as you receive it (please refer to the Returns section above). This does not affect your statutory rights as a consumer.

Standard restocking fee 25% of purchase value.

Complaints Procedure
We are confident that you will be happy with our service. If anything is not right, please call us on 01228 791909 during office hours, or email us at support@householdhandles.co.uk. If you email us, please include a daytime telephone number if possible. We will do everything we can to quickly resolve the matter to your complete satisfaction.

In the unlikely event that you are still not happy, please contact our Customer Service Department on the above telephone number or by direct email to support@householdhandles.com, and we will give this matter our immediate attention. We will deal with your complaint efficiently, and will normally contact you within one working day (generally by telephone) to discuss the matter and resolve the problem. This does not affect your statutory rights as a consumer..

Privacy Statement
JMT Sales Limited T/A Household Handles does not sell, rent or exchange customer information with anyone else. We share relevant information only with those parties entrusted with the processing of your account and the fulfilment of your order. We have established procedures to protect your privacy - and we uphold them vigorously.

JMT Sales Limited T/A Household Handles will not make unsolicited contact with you via email. However, from time to time, we may write or telephone in order to update your account, or to give you information that we hope might interest you. If you don't want us to get in touch, simply tell a Customer Service Representative, or contact us at support@householdhandles.com to have your name removed from our contact list.

Information collected
We collect the information you supply to us through enquiry and registration forms, and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way, which includes browsing patterns, is only used in aggregate form, and as such cannot be used to identify you.

Use of personal information
We process personal information collected via the jmt.uk.com web site for the purposes of providing the best possible service, processing any orders you may have made and providing you with information about products we offer. If you do not wish to receive information about our products please select the appropriate option on your account preferences.

Use of cookies
To maintain your order basket we use technology that employs cookies. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information back from the browser. We do not use this cookie to collect or analyse any information about you.

Disclosures
We will not pass your information to any third parties for any reason whatsoever. We do not share or sell any information about you to 3rd parties. Information may be provided to the police and other law enforcement authorities if a formal request is made as part of any official investigation.

If you have any queries about our Privacy Statement you should contact support@householdhandles.com.

Errors
We take great care to ensure the information and prices on this website are accurate and current. However, no matter how carefully we check it, errors do occasionally slip through. Any errors discovered will be corrected as soon as we become aware of them.

In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order and return the goods. This does not affect your statutory rights as a consumer.

Company details
Household Handles is a trading division of JMT Sales Limited
whose registered address is Netherby Street, Longtown, CARLISLE, Cumbria CA6 5SA.

Incorporated in England: Company Number 4607603

Our VAT registration number is 363 9299 12.

The contents of this Web site are copyright JMT Sales Limited 2005. householdhandles.com is a trademark of JMT Sales Limited. Products sold by householdhandles.com may be subject to copyright, trademark, or other intellectual property rights in favour of third parties. householdhandles.com acknowledges those rights. The content of this Web site will be updated from time to time and changes will be made to the list of products available for purchase. Please note that your purchase of any product will be subject to availability of stock. The laws of England and Wales will govern your use of the Web site.